IDC Custom Solutions Blog – The shape of the classic sales and marketing funnel – wider at the top and narrowing toward the bottom — seems so ordinary that it is hard to imagine it could ever look any different. But that ordinary shape is rapidly becoming obsolete in the 21st century, and it is hiding some problems for today’s digital world.
You have focused on business outcomes. You have quantified your value. You have elevated the customer experience. And finally, you’ve automated the sales process. Now it’s time to integrate all these activities into your sales program.
The sales process can involve a lot of manual, time-consuming steps. That’s where automation comes in.